FAQs

Theatre etiquette

While there is no required dress code, going to the theatre is a special occasion and many people do dress for the event.

Phones must be turned off during the performance, but you may be able to take pictures and share your experience before and after the show, and at intermission. Many theatres offer free WIFI, and shows have great ways to share social content and be a part of the conversation.

Outside food and beverages are not permitted in the theatre.

Always arrive at the theatre before curtain time, especially if you’re picking up tickets at the box office. Seating a large group takes time, and while many shows do allow seating for latecomers, some cannot.

placing a request

Sure, we can accept requests up until very close to the performance, depending on the show. Last minute group requests may require you to provide a method of payment up front.

Individual tickets are delivered electronically by email. We will send e-tickets link url to access.

For Group tickets, if there is time prior to your performance date, your tickets can be mailed to you via FedEx. Charges will apply. Tickets cannot be mailed to a P.O. Box or outside of the U.S. Tickets can also be held at the box office at no additional charge.

seating locations and accessibility

When you select date and go over to cart, you can find the seat number.

For Group, whenever possible, we will indicate your seats on your request confirmation. Some theatres do not provide this information, but the box office will give you the best seats they can within your selected seating section.

No, unless indicated, all of the seats we sell have a full view of the stage.

The box office will try to seat your group as close together as possible, depending on availability.

Seating requests can be added to the notes when you place your order. We will work with the box office to accommodate you when possible.

Most Broadway theatres do not have elevators or escalators. If someone in your group cannot easily use stairs, consider placing an order for the orchestra section—usually on the ground floor. Call us at 1-201614-5959 if you have questions about a specific venue.

Venues can accommodate ADA seating with advance notice, including wheelchair locations, transfer seats with folding armrests, companion seating, and more. Be sure to note your ADA needs in your request. Visit www.theatreaccess.nyc for more information on ADA seating and other programs for audience members with disabilities.

paying for group tickets

Due dates vary by show and are determined by your show’s box office. Your confirmation will indicate the due date for payment. If you need an extension or have questions about your due date, please contact us at 1-201-614-5959.

Of course! Your confirmation will contain instructions for paying by credit card.

No, we are only able to accept one payment per group order.

general group sales questions

Call our team at 1-201-614-5959 or email us at support@broadtickets.com. Our normal hours are: Monday–Friday 9am–8:30pm, Saturday 1pm–8:30pm, Sunday 1pm–7:30pm.
(CORONAVIRUS UPDATE: Our current hours are Monday-Friday 9am-6pm)

Group minimums can vary by show—generally between 10 to 20 tickets. The minimum for each show is indicated on the individual show’s page on this site.

Many shows offer special discount rates for student groups. Some box offices require a letter on organization letterhead, before they’ll approve the special student rate.

Every show page on this site contains a seating chart for that venue. (Click the date)

If a show closes or cancels a performance, we will contact you with details and will help arrange tickets to a new show or a refund. If you already have received your tickets, you might be asked to mail them back to complete your refund.

Performances are rarely canceled due to weather conditions. If a show is canceled, we will make every effort to reschedule your group, or we may issue a refund if rescheduling is not possible.

Theatres generally open for seating 30 minutes prior to curtain time. There may be a wait to enter the theatre, due to security. Give your group plenty of time to get to the theatre and find their seats.